FAQ/Ordering Info
________________________________________

First & Foremost: Finding Your Pics

  1. Where & when are you out? Answer
  2. How soon are they available? Answer
  3. How long are they available? Answer
  4. How do I find my photos out of all you take? Answer
  5. How are the shots arranged? Answer

Next Most Important: Ordering Info
Prints

  1. What if I don't like one of my PRINTS? Answer
  2. Can you TOUCH-UP/RETOUCH my pics? Answer
  3. What if my shot has to be cropped? Answer
  4. If I order a print do you include a digital copy? Answer
  5. How much to ship? Answer
  6. Can I order my prints with The Devil's Whip OR 226A Logo OR "TEXT"? Answer

Digital Downloads & CDs

  1. I ordered my photo with "Selective Coloring". What part will be colored? Answer
  2. I noticed some of your photos are available "WITH LOGO", "WITH TEXT", and "WITH LOGO & TEXT". What do you mean and what will it look like? Answer
  3. Can I get the pics WITHOUT ANY logos INCLUDING the "Blind Kenny" logo? Answer
  4. Can I buy my pictures as a Digital Download? Answer
  5. How soon do I get my Download? Answer
  6. How can I use my Digital Download(s)? Answer
  7. Can you TOUCH-UP/RETOUCH my pics? Answer
  8. I ordered Digital Photos on CD and prints. Will they ship together? Answer

Some Useful Information

  1. What's the payment method? Answer
  2. What is the resolution/format of your images? Answer
  3. Do I have to create an account and "LogIn" on your storefront to see my photos? Answer
  4. What if I have problems placing my order? Answer

 

 

Finding Your Pics Answers

  1. Where & when are you out? (return to questions)
    Please check our Calendar on the "Find Your Photos" page.

    We always post the days and hours we'll be out on the Calendar in advance.

    **NOTE:** Between mid-November & the end of February, we're out EVERY weekend it's SUNNY and over 60 degrees!! (BTW - You have the roads practically to yourself!!!!)

  2. How soon are they available?(return to questions)
    Usually 1 to 3 days from the day you see us. Please keep checking back! Or better yet, e-mail us and we'll let you know when they're up!!

    *IMPORTANT NOTE: If you saw us when you were out but you can't find any photos of yourself, it's because our shots of you didn't pass inspection. Please accept our apology and we hope we'll catch you out enjoying the ride another day!

    **NOTE:** TAKE TIME TO LOOK THROUGH EVERY SHOT IN YOUR CATEGORY - THERE'S USUALLY 2 OF US SHOOTING - THAT MEANS THERE'S MULTIPLE SHOTS OF YOU - SO PLEASE DOUBLE CHECK!

  3. How long are they available? (return to questions)
    For now, unless disaster strikes, they'll always be online. But please don't wait. We make our living doing this so we need and appreciate your orders.

  4. How do I find my photos out of all you take? (return to questions)
    Look for the correct date, category, and time of day. Then create a photo album once you've "found you". It's free in our store. Look for "add to album" beneath the larger version of each pic.

  5. How are the shots arranged? (return to questions)
    They are arranged by location, date, vehicle type, and time of day. For example: "The Devil's Whip (Sunday 7.21.11) 8.30-6.00". Then type of vehicle such as "Cars" or "Cruisers, Full Dressers AM" or "Sport Bikes PM" and then AM or PM.

    If you're still having a problem, just get in contact with Donna at info@blindkenny or at 828.527.3166.


Ordering Info Answers
Prints

  1. What if I don't like one of my PRINTS? (return to questions)
    We take every precaution to ensure your photos look their absolute best AND we've yet to receive any complaints! But just in case, here's our policy:
    We offer a 100% Satisfaction Guarantee for PRINTED PHOTOS ONLY.

    E-mail us. Let us know which pic isn't right and we'll make the correction(s). After you get your replacement, if you're still not satisfied, explain why and we'll refund your purchase price.

  2. Can you TOUCH-UP/RETOUCH my pics? (return to questions)
    Any needed TOUCH-UPS/RETOUCHES have already been made before the pictures are published. The only options offered are cropping, color effects, vignetting, logos, and logos with text. (Our "Blind Kenny" logo is put on every photo.)

  3. What if my shot has to be cropped? (return to questions)
    What cropping does is to make a smaller section of a "full frame" look bigger. Cropping will ALWAYS work better when the shot has more scenery around it. It probably WON'T be something you'd like if the picture is already a close up.

    If your shot has to be cropped, we promise we'll take pains to make your photo look its absolute best, 'cause when you look good, we look good!

  4. If I order a print do you include a digital copy? (return to questions)
    Digital images are NOT included free with the purchase of a print item or items.

  5. How much to ship? (return to questions)
    A flat $4.95 in the US UNLESS your prints are an unusual size and/or quantity.

  6. Can I order my prints with The Devil's Whip OR 226A Logo OR "TEXT"? (return to questions)
    No. We're NOT currently offering PRINTS with "LOGO", "TEXT", or "LOGO & TEXT".

Digital Downloads & CDs

  1. I ordered my photo with "Selective Coloring". What part of the pic will be colored? (return to questions)
    PLEASE use the "Comment" section of your "Shopping Cart" and tell us how you'd like it colored. If the "Comment" is blank, we'll tastefully apply the color.

  2. I noticed some of your photos are available "WITH LOGO", "WITH TEXT", and "WITH LOGO & TEXT". What do you mean and what will it look like? (return to questions)
    ___________________________________________________________________________________________________

    ** SORRY, BUT...If you didn't PAY for DIGITAL DOWNLOADS "WITH TEXT" or "WITH LOGO & TEXT", any text you put in the "Comments" section will NOT be added - EVERY Photo has the BLINDKENNY Logo **
    ____________________________________________________________________________________________________

    If you order "WITH NC 80 LOGO", we use The Devil logo. (See the following example)

    Example of The Devil's Whip Logo

    (Example of The Devil's Whip Logo)

    If you order "WITH TEXT", we use "The Devil's Whip". (See the following example)

    Example of TEXT only

    (Example of TEXT)

    If you order "WITH LOGO & TEXT", we use our devil logo and "The Devil's Whip". (See the following example)

    Example of Border Text with The Devil's Whip Logo

    (Example of Text with The Devil's Whip Logo)

  3. Can I get the pics WITHOUT ANY logos INCLUDING the "Blind Kenny" logo? (return to questions)
    Quite simply - no. As professionals, we take pride in the photos we produce and in our business. The "Blind Kenny" logo is very tastefully and inconspicuously placed on every pic. (See if you can spot it the folowing typical example)

    Example of Blind Kenny Logo

    (Example of Blind Kenny Logo and Placement)

  4. Can I buy my pictures as a Digital Download? (return to questions)
    Yes. We offer LOW RESOLUTION (web ready - perfect for forums & social networking sites), MEDIUM RESOLUTION (great for prints up to 5 x 7) and HIGH RESOLUTION (All print ready - original size) Digital Downloads.

    To find them on the Order Page, look for on the " DIGITAL DOWNLOAD" button on the right hand side just above the "SMALL PRINTS" and "LARGE PRINTS" buttons.

    We also offer full-size, HIGH RES digital photos on CD. Look for them in the same "DIGITAL DOWNLOAD" section.

  5. How soon do I get my Download? (return to questions)
    FIRST - Please ignore the "ALLOW 2 - 3 WEEKS" on the PHOTOREFLECT Receipt - This ONLY applies to PRINTS.

    Digital downloads are available within 24 hours of purchase. You receive an e-mail with links for the download.

  6. How can I use my Digital Download(s)? (return to questions)
    You have the right to use the unaltered image(s) for your own personal use. This means you can make as many prints in as many sizes as you want or make desktops, etc, as long as it's not for profit/commercial/or any other use other than personal.

    ALL COPYRIGHTS remain the property of BlindKenny.com. Use of ANY BlindKenny.com digital image(s) for other than personal use is prohibited by US law.

    Purchase does not assign copyrights to you and/or your purchase other than the ones specified above.

  7. Can you TOUCH-UP/RETOUCH my pics? (return to questions)
    Any needed TOUCH-UPS/RETOUCHES have already been made before the pictures are published. The only options offered are cropping, color effects, vignetting, logos, and logos with text.

    (Our "Blind Kenny" logo is on every photo.)

  8. I ordered Digital Photos on CD and prints. Will they ship together? (return to questions)
    CDs ship separately directly from us. Prints are shipped from PhotoReflect. You will almost always get your CD before your prints.

Some Useful Information

  1. What's the payment method? (return to questions)
    Credit card only.

  2. What is the resolution/format of your images? (return to questions)
    Both Donna and I use Nikons with pro level Nikon lenses. Images are 4288px X 2840px or 12.3 megapixels. The photos are available in JPEG format only.

  3. Do I have to create an account and then "LogIn" on your storefront to see my photos? (return to questions)
    NO. When the "Welcome" page comes up, simply click the "CONTINUE" button to the right of the "LOGIN" button to enter the store and search for your shots. (Although we really hope you'll create an account to place your order!)

  4. What if I have problems placing my order? (return to questions)
    1) Make sure "Cookies" are enabled in your web browser (usually in the "Privacy" section under "Tools" then "Internet Options").

    2) "Snag" someone else's computer.

    3) When we're working on the store, photos can be temporarily unavailable. Please go back to the front page of the store.

    4) Sometimes our storefront provider has to do system maintenance. Wait a while and try it again. Please don't get impatient and forget about us! We do want and appreciate your business.

    5) Call us at 828.527.3166 OR e-mail us at info@blindkenny.

If you're ready to order, start searching for the pics
HERE

 

If you need any other info, please feel free to
contact us at "info@blindkenny.com" or at 828.527.3166!

(BlindKenny.com will never sell or disclose your e-mail address OR any other personal information. A totally spam free site.)

 

 

Last Update: 3/25/12